0845 646 0950 info@theoildepot.co.uk
Emergency Fuel Line 01422 888 400

THEOILDEPOT FAQ

  • What size are your delivery vehicles?

    Delivery vehicles can vary from location to location. You will be able to see what delivery vehicle options are available for your postcode when you get a quote and select the “tanker” option.
    Our vehicles types include:
    Standard Tanker
    This is the standard sized tanker that operates in the UK.
    Vehicle sizes can vary but most are a minimum of 8.7m long x 2.45m wide and 3.4m high.
    Baby Tanker
    This vehicle is much smaller than standard sized tankers and is primarily used for deliveries to properties where access is a little tight.
    Sizes of Baby Tankers do vary but are approximately 6m long x 2.2m wide and 2.75m high.
    4x4
    This option is only available in a few select postcodes. The 4x4’s are often either land rovers or pickup trucks with custom fuel tanks. These vehicles can vary in delivery capacity but normally cannot deliver more than 900L of Heating Oil.

  • Do I need to be at present when my fuel arrives?

    No, you don’t need to be at present when your fuel arrives, but please make sure that you give us any special delivery instructions – such as the location of your tank and any security measures - when you place your order.

  • Can’t find the answer you’re looking for….?

    If you can’t see the answer you need give us a call on 0800 038 4437 and one of our team will be happy to help.

  • When will my fuel arrive?

    You will be asked to select a delivery window when you order. In most areas, we offer delivery within 2, 5 or 10 working days, as well as an emergency delivery option.

  • How far do your hoses reach?

    Standard oil delivery tanker hoses are approximately 45 metres (150 feet), allowing us to quickly and efficiently deliver fuel to those tanks that are situated away from the roadside.

  • Who delivers my fuel?

    TheOilDepot uses a network of trusted delivery partners; to work with us, distributors must be members of the Federation of Petroleum Suppliers, and share our values of fair pricing and excellent customer service.

  • Where do you deliver?

    We can deliver fuel to all of mainland England, Scotland and Wales.

  • Is there a delivery charge for my fuel?

    Delivery charges aren’t calculated separately – the price you’re quoted includes delivery, and you’ll never pay a penny more than that. To keep your costs as low as possible, select the longest delivery window you can – the longer the delivery window, the less you’ll pay (i.e. delivery within 10 working days will be cheaper than delivery within 2 working days).

  • What happens if I run out of fuel?

    Mistakes happen! If you run out of heating oil, please contact us on 0800 038 4437 and we will do our best to arrange an emergency delivery for you. Please be aware that this may incur a call-out charge.

  • What if I order too much fuel?

    Take care to order only the amount of heating oil that you can store – if you do not take delivery of the full amount of fuel ordered, you may have to pay a surcharge. Please note that a heating oil tank should only be filled up to around 80-90% of capacity to avoid spillage.

  • Do you have a minimum order for fuel delivery?

    Yes, each order must be for at least 500 litres of heating oil.

  • Does the amount I order affect the fuel price per litre?

    Yes. In general, the more fuel you order, the cheaper the price per litre is.

  • Is a surcharge applied to credit card payments on TheOilDepot.co.uk?

    Yes. All credit card transactions are subject to a 2% surcharge. To avoid this, we recommend that you pay with a debit card. If this is not an option, please contact us on 0800 038 4437 to arrange an alternative electronic payment method.

  • How can I pay for my fuel?

    We accept the following payment methods:
    Debit and credit cards (please note that all credit card transactions are subject to a 2% surcharge)
    BACS – please contact us on 0800 038 4437 for details on how to pay this way

  • When are you open?

    You can purchase your fuel online at www.theoildepot.co.uk 24 hours a day, 7 days a week.
    If you’d prefer to speak to a member of a team, please call us on 0800 038 4437 Monday to Friday, 8.30am and 5.00pm.

  • Why choose TheOilDepot?

    We’re committed to helping our customers find the best deal for their heating oil, fast.
    When you buy through TheOilDepot, you can be assured that you’re getting:
    The lowest prices – we’ll find you the best deals available
    Fair pricing – you’ll never pay a penny more than you’re quoted
    Convenient delivery – we’ll arrange delivery at a time that suits you
    Expert advice – we operate a dedicated customer helpline, run by experienced fuel industry staff.

Payment options Tank Topper is a wholly owned subsidiary of Antha Ltd part of the Craggs Energy Group who are a proud member of the Federation of Petroleum Suppliers

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