These terms and conditions are in accordance with the UK and Ireland Fuel Distributors Association (UKIFDA) Code of Practice for which Greenarc Ltd and its trading brand The Oil Depot are a proud member.

1. Price
1.1 All products will be charged at the prices ruling at the date of order. The price quoted excludes VAT (unless otherwise stated) and VAT will be charged at the rate applying at the time of delivery. The price quoted will include delivery unless otherwise stated.
1.2 The price quoted (unless agreed otherwise) is only valid on the day given.
1.3 In the event that no price has been agreed, the price shall be Greenarc Ltd’s selling price at the date of delivery.
1.4 Any rebates discounts or allowances agreed between Greenarc Ltd and the customer are strictly subject to compliance with any credit terms and may be granted varied or rescinded at any time at the Greenarc Ltd’s, sole discretion of.

2. Payment
2.1 Payment for fuel must be by credit or debit card at the time of placing your order. We accept payment by MasterCard, Visa or Maestro. We reserve the right to charge a surcharge on orders paid using a credit card. Surcharge rates will be shown to you before you enter any card details. Payment must be made prior to delivery. There are no card processing charges in respect of payments made via debit cards.
2.2 Where credit arrangements are pre-agreed and unless other terms are specifically agreed each invoice will be payable no later than 14 days.
2.3 In the event of the failure of a the customer to pay in accordance with the credit terms interest shall be charged on the sums outstanding at the rate of 5% per annum above Barclays Bank base lending rate as published.
2.4 Greenarc Ltd reserves the right to charge a penalty for dishonoured payments at £15.00 per item.
2.5 Other action that may be taken in the event of non-payment; Greenarc Ltd reserves the right to recover (under clause 5.8 of the Late Payment of Commercial Debts Interest Act 1998) the cost of taking legal action to settle the account.

3. Delivery
3.1 Delivery times quoted are estimated.
3.2 If Greenarc Ltd fails to deliver within a reasonable time after the quoted delivery time then the customer may cancel the order (in writing (email acceptable) unless delivery has already been dispatched before written notification is received. No further claim can be made against Greenarc Ltd for any losses incurred by the customer following non delivery or delay.
3.3 Any claim for damage or discrepancies should be notified to Greenarc Ltd in writing within three days after the date of delivery.
3.4 We may decline to deliver if:
– We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
– The premises (or the access to them) are unsuitable for our delivery vehicle.
3.5 For all deliveries made to the customer’s premises the customer must provide safe and suitable access off a public road, storage facilities which comply with all the statutory local or other requirements applicable to the storage and handling of the products.
3.6 In the event that Greenarc Ltd is unable to effect delivery to the consumer by reason of the failure of the buyer to satisfy the aforesaid conditions or for any other reason (including the customer’s refusal to accept the delivery of the products or part thereof) the consumer shall pay Greenarc Ltd a delivery charge equal to £75 or 15% of the order value, whichever is greater.

3.7 The measurements of Greenarc Ltd shall be conclusive as to the quantities delivered; in particular: (a) at unmanned premises – the driver’s confirmation as shown on the reading stated on the invoice/delivery note; (b) at manned premises – signature of the consumer or their agent on the invoice/delivery note or in the absence of such a signature as in accordance with unmanned premises.
3.8 The customer must comply with any applicable laws and regulations in the avoidance of smoking, naked lights, fires, stoves or heating appliances of any description in the area of storage in particular the fill, dip and connecting vent pipes.

4. Title & Risk
4.1 Title to the goods will remain with Greenarc Ltd until the full purchase price and all associated charges relating to that sale and other monies owed have been settled in full.
4.2 Risk of the goods are with the customer from the time of delivery – in the case of delivery in bulk by road vehicle, the risk shall pass when on discharge it passes the hose connection of the storage tank, container, vessel or fill line provided by the consumer for delivery or in the case of barrel or other package deliveries the risk shall pass to you at the time of off-loading when the goods are removed from our vehicle.
4.3 If the customer suspects the goods are damaged or not delivered as agreed with the order, you must write to tell us within 7 days of delivery or the expected delivery time. You must allow time for Greenarc Ltd to inspect the goods.
4.4 Commercial customers only: you must inform us (in writing) immediately if you become insolvent.
4.5 Commercial customers only: we have your permission to enter any premises where the goods may be stored at any time to inspect them if your right to use them has ended, to remove them if necessary.

5. Measurement
5.1 For all sales the meters and proof of measurement will be the responsibility of Greenarc Ltd and will be accepted by the customer.
5.2 Greenarc Ltd are not responsible for dipping, checking or testing the customer’s tank.
5.3 The customer shall be solely responsible for ensuring the delivery of fuel is made into the correct application with sufficient capacity to receive the quantity ordered with Greenarc Ltd.
5.4 Greenarc Ltd accepts no responsibility for any damage caused by not complying with the points above in this section.

6. Orders
6.1 Any order placed by the customer whether on the phone, in writing or in electronic form shall constitute a binding contract of sale once Greenarc Ltd has accepted it.
6.2 Unless otherwise agreed in writing by Greenarc Ltd, all products shall be supplied in accordance with the conditions to the exclusion of any terms and conditions (if any) stipulated by the customer and any representations, warranties or communications not expressly incorporated in these conditions.
6.3 Should the customer wish to cancel the order, they may do so without charge, up to the day before agreed delivery date. Where a customer cancels an order after the cut off period in this clause they may be liable for the charge. If such a charge is to be levied the customer will be informed at the time of cancellation the charge that Greenarc Ltd will apply. If no fee or charge is made known at the time of cancellation then one will not be applied at a later date.

7. Return of goods
7.1 Greenarc Ltd shall accept the return of goods only by prior agreement confirmed in writing, on agreed payment of a handling charge (unless the goods were agreed to be damaged when delivered) and where the goods are fit for sale on their return as they were on the original delivery.

8. Force Majeure
8.1 Greenarc Ltd will not be liable for any failure, delay or disruption to its obligations if so prevented or hindered by circumstances of any kind whatsoever outside Greenarc Ltd’s control. Subject to this Greenarc Ltd may cancel or suspend any of its obligations to you without liability. (Examples such as war, accident, explosion, terrorism, flood or fire etc).

9. Liability
9.1 Unless attributable to the negligence or misconduct of Greenarc Ltd or its employees then the consumer shall indemnify Greenarc Ltd against all claims for personal injury, loss or damage to property brought against Greenarc Ltd by third parties arising from the business activities.
9.2 Customers are made aware that products are unsuitable for any use other than as stated to the customer at the time of sale and no liability of any kind whatsoever is accepted by Greenarc Ltd for any consequences overuse of products for any other purpose. For the avoidance of doubt, the statutory rights of a consumer are not in any way affected by these conditions.

10. Cancellation
10.1 If an order should be cancelled for any reason then the payment for all stock that we may then hold or to which we are committed is to be made in full should you fall outside of the stipulated timescales.
10.2 We may suspend or cancel the order without notice if you fail to meet your credit terms, you become insolvent or terms to your account are broken.

11. General
11.1 The customer may not assign his or its rights under these conditions in whole or in part without Greenarc Ltd’s prior consent.
11.2 The customer shall adhere strictly with customs and excise regulations of Kerosene and Red Diesel (Gas Oil) and the customer shall indemnify Greenarc Ltd in respect as to the improper use.
11.3 Greenarc Ltd reserves the right to report the customer to credit agencies in the event of the customer failing to meet their pre-agreed credit terms.
11.4 For quality, training and security purposes some calls may be recorded.
11.5 All conditions shall be determined in accordance with English Law.